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delivering rad eyewear since 2002

FAQ

Ordering/Payments

How do I order from Cosmic Eyewear?

We only accept orders via our website only. At this time we do not accept phone orders. If you are experiencing trouble placing your order, we'd be happy to help complete your order over our secure Live Chat.

What payment methods do you accept?

We accept Visa, MasterCard, Discover, American Express and Paypal. You also have the option to login and checkout with Amazon or Google.

Why did my credit card decline?

When using your credit card, please ensure that you have entered the account number as it appears on your card, without any spaces or dashes. In addition, please review the card type that you are selecting. Also, please ensure you have entered all required fields on the order form, including the telephone number and e-mail address. The billing address on your credit card must match the billing address provided upon checkout. If they do not match, your credit card may be declined. For questions regarding your billing address, please contact the card issuer or bank.

Can I modify or cancel my order?

Since we offer super fast shipping, it may or may not be possible to cancel or change your order so please be sure to check your items, colors, sizes, quantities, shipping address, etc very carefully prior to placing your order. If you need to modify your order, please contact us as soon as possible. For fastest help, click Live Chat to talk with a customer care representative or call us at 877-852-1172. If it is after business hours, please send an email. We will make every effort to make the change, however, it is not a guarantee.

Tracking

I placed an order. Where is my tracking number?

Orders placed by 3:00 p.m. ET Monday through Friday are generally processed and shipped same day. Orders placed over the weekend or on holidays will ship on the next business day. Shipment confirmation emails are sent by 4:00 p.m. ET each day. You can also access your tracking number by logging into your account.

I have my tracking number but it's not working. Please help!

If you are having trouble tracking your order, it is most likely because it hasn't yet been scanned into the carrier's system. Please allow up to 48 hours to track your order. If you are located internationally, this delay may take up to 4 days as your package makes it's way from our warehouse in Atlanta to the export facility in New Jersey. Once the facility in New Jersey scans your package into their system, tracking will begin. These transit days are factored into your delivery estimate.

My tracking has stopped. What's wrong?

No worries - this is completely normal. There is a bit of a delay in tracking once your package departs the US and arrives in your country. Your country may not always update the tracking on their end with the link originally provided by us. You may find more detailed tracking information by entering your tracking number directly into your country's postal website.

My tracking shows "delivered" but I didn't receive it. Please help!

Often when USPS.com's tracking shows "delivered" but the order was not received it is because it was either re-routed to your local post office due to a delivery issue or inadvertently scanned as "delivered" by the postman. We ask that you contact your local post office and provide them with your tracking number. If your package doesn't turn up, please contact us!

My tracking shows "undeliverable." What now?

This is usually due to an incorrect address or multiple failed delivery attempts. Once your package is returned to us, we will notify you via email to allow you to review your shipping address and alert us of any changes that need to be made.


Gift Certificates / Store Credits

How do I apply my gift certificate to my order?

The gift certificate/store credit must be applied in your shopping cart before starting the checkout process. Below the items listed in your shopping cart, look for the section "Use Store Credit." Click the gray "Use Store Credit" button to apply the credit to your order. Should there be an additional balance, you may pay with credit card or PayPal during the checkout process.

How do I see my gift certificate balance?

To view your store credits or gift certificate, navigate to the Store Credit tab on the left-hand side of your Account page.


Blogger Collaborations

Do you collaborate with bloggers?

We love to work with bloggers! If you are interested in possible collaboration, click here.


Products

A pair of glasses I want are out of stock. When will you get more?

We restock our glasses on a weekly basis. If a style you want is currently out of stock, check back on the following Friday.

What are your lenses made of?

All of our eyewear lenses (with the exception of a few vintage deadstock styles) are made from lightweight polycarbonate.

Do your lenses have UV400 protection?

Yes! All our of glasses (including clear glasses) are coated with UV400 protection.

Do your clear lens glasses have magnification?

No, our glasses are clear and have no magnfication. Click here to view our small selection of readers.

Can I add a prescription to your glasses?

Our collection of clear lens glasses are fashion glasses and not optical grade. The difference is, our fashion glasses are not made for the intent of removing the lenses and replacing them with Rx lenses. But, many of our customers have done just that successfully. Check with your optician first to see if they are willing. Also, because our stock changes often, we'd suggest buying at least one spare pair for parts, loss, etc.


Damaged Items

I received a damaged item. What now?

If you receive a damaged or defective item, please email us within 7 days of delivery so we may assist you with your return. If we request that the item be returned, we will reimburse you for standard shipping costs (ie; USPS First Class Mail) via PayPal. Costs for expedited shipping services will be not reimbursed. Defective items will be replaced with the same color/style of the original item and will be shipped to you at no charge. If the item is no longer in stock, a store credit will automatically be provided and will include your original shipping fees. If you do not contact customer service within 7 days, you will be responsible for all return shipping charges.


Wholesale

Do you offer wholesale?

We don't have a wholesale program per se, but we do offer discount programs for small retailers. Email us for more information.



Newsletter

How do I subscribe to your newsletter?

Sign up with your email address in the footer of our website! Get exclusive access to sales, coupons and notifications of new arrivals. We won't bombard you. We generally send only one email per week.

How do I unsubscribe to your newsletter?

It's easy to unsubscribe. All of our emails have a link in the footer of the email to manage your subscriptions. Just click the unsubscribe link and follow the prompts. You can also unsubscribe in your account settings.


Security Policy

How can I be sure my information is safe?

Shopping at CosmicEyewear.com is safe, convenient and secure. Your security is a priority at CosmicEyewear.com. To provide credit card security and keep your personal information safe, we use Secure Sockets Layer (SSL) technology, the most widely used data encryption coding system for secure e-commerce transactions. All of your information is encrypted (scrambled) prior to being sent over the Internet to our system. To protect your information once we receive it, we place it on systems behind secure firewalls, which are communication-management computers designed to keep information safe and inaccessible to other Internet users. If your browser doesn't accept the SSL technology, transactions will not be permitted.

To confirm that your connection is secure, look for a locked padlock icon or solid key icon at the bottom of your browser window. The letters "https" (rather than "http") located in the URL address window at the top of your browser also indicate that you are using a secure browser.